At Visit Éislek, we leverage artificial intelligence (AI) tools to enhance our services, improve efficiency, and provide the best possible experience for our customers. AI assists us in our work, helping us deliver increasingly accurate information and do so in a more accessible way. While AI plays a supportive role in our processes, Visit Luxembourg is committed to handling these AI tools responsibly and transparently, pursuing an ethical and responsible use of these technologies. 

This statement applies to:

• https://www.visit-eislek.lu

Why this statement?

While we strictly reject the use of AI-generated text content, we nevertheless use AI tools to enhance our content to increase its visibility and accessibility to as many visitors as possible.

Our Standards for AI use

We use AI tools to enhance accessibility, inclusivity, and creativity. However, we uphold strict standards regarding their application: 

• AI-generated content: AI can be used for translations or accessibility improvements (e.g., image captions or ALT text features). AI-assisted content will be reviewed by a human before publication.
• No AI in certain areas: We do not use generative AI for critical information such as legal policies, customer service responses without human oversight, or any content where authenticity and authorship are essential.
• No AI imagery: We do not use generative AI to create or enhance any location images used on this site. We cannot guarantee this for third-party content.
• Ethical Commitment: We are committed to responsible AI use, guided by principles of fairness, transparency, and inclusivity. We continuously evaluate our AI systems to ensure they align with ethical standards.
• Transparency: Wherever AI-generated media is used, we aim to clearly indicate its AI origin.

AI is not infallible. We strive to ensure our systems are accurate, but errors may occur. We welcome feedback and provide channels for users to report concerns or request human review. 

Preparation of this statement

This statement was prepared on the 24th of November 2025 and will be reviewed periodically to reflect evolving AI practices.

Feedback and contact information

If you notice an apparent violation of this policy, please contact us at feedback@visitluxembourg.com

Describe the issue and specify the page on which it occurred. We appreciate your feedback as we continue to refine our responsible AI usage practices.